Error during Cancelling PO Line

[Archita Jartin]

I am facing a issue when trying to cancel PO Line. PO with only one PO line was created through Autocreate from PR with one line in a financial period 10 months before. Now, it is found that Ship-to Org was wrongly entered.. so now they created another same PO Line with correct Ship to Org.. and now wants to Cancel the wrong Po Line..
But while doing so, an Error Comes,

APP-PO-14056: User Exit #PO REQUEST_ACTION returned error
Cause: #PO REQUEST_ACTION encountered an internal error.
Parameters:
REQUEST_ACTION,CANCEL,PO,STANDARD,998802,209526,227116,0,GLOBAL.info_request_fie
ld,GLOBAL.status_field,GLOBAL.online_report_id,GLOBAL.return_code,REASON,CANCEL_
REQS,ACTION_DATE,USE_GLDATE
Please help with any workable solution.

[somu.nandakishore@gmail.com]

Hi,

You can do ZERO quantity for respected PO line.
else by apply a datafix you can delete the PO line from system.
else you can have patch (Doc ID 371571.1).

Thanks.

[ajkhan80]

Hi,

It seems while cancelling action taken place, system is accessing GL date to return back the funds if you are using encumbrance.

Ensure that Accounting periods are open in Purchasing and GL. Also use Purchase Order Summary form for stable results.

In reason field enter characters below than 30, above 30 will also create error.